Frequently Asked Questions
Can I have a sample order for infrared lamp?
Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
What about the lead time?
Sample needs 3-7 days, mass production time needs 1-3 weeks according to the order quantity.
Do you have any MOQ limit for infrared lamp order?
Low MOQ, 1pc for sample checking is available.
How do you ship the goods and how long does it take to arrive?
We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping are also optional.
How to proceed an order for infrared lamp?
Firstly, let us know your requirements or application.
Secondly, we quote according to your requirements or our suggestions.
Thirdly, the customer confirms the samples and places a deposit for the formal order.
Fourthly, we arrange the production.
Do you offer guarantee for the products?
Yes, we offer 5000 hours warranty for shortwave infrared lamps, and 20000 hours warranty for medium wave infrared lamps.
Quack Lamp
