❓ Frequently Asked Questions
Are you a factory or trading company?
We have more than 10 years of experience in manufacturing track lights and are a professional factory supporting OEM/ODM.
What is your delivery date?
Usually delivery times vary by product. Regular large quantities take about 15-30 days. For samples, the lead time is 7-10 days.
How do you control your quality?
We employ 3 QC processes: IQC (checking 20% of components), IPQC (solving issues during production and in-process audits), and finished product inspection (checking 20% of final goods). We can also provide production videos upon request.
Can I place a sample order?
Yes, sample orders are welcome. Please contact us to discuss the specific sample requirements.
What if I don't know how to match the fixtures?
For traders, we recommend trending products and provide detailed data. For home decoration, our professional design team offers tailored advice and matching solutions.
What is the warranty period for your products?
We provide a 3-year warranty for our products, ensuring long-term reliability and support for our customers.