Frequently Asked Questions
What is the warranty for the lamps?
For the lamps, we provide a 3 to 5-year warranty.
How do you ensure the quality?
We implement three QC processes: 1. Raw materials inspection; 2. Mid-production checks; 3. Final QC test one-by-one after a 12-hour aging process.
How do we handle quality problems during the warranty time?
First, take pictures or videos as proof and send them to us. We will replace them with new units for free.
Are OEM or ODM services accepted?
Yes, we accept both OEM and ODM. Custom logos on the lights or packages are both available.
What is the lead time for samples and mass production?
Generally, it takes 5-7 days for sample making. The lead time for mass production depends on the order quantity.
What protections are provided under Trade Assurance?
We offer 100% product quality protection, 100% on-time shipment protection, and 100% payment protection for your covered amount.