Frequently Asked Questions
Q1
What is your products warranty?
Usually, one year warranty for our flashlight and other lighting products.
Q2
How do you control quality?
We are ISO9001 certified and strictly follow the ISO procedures that we have set into place. We have an excellent QC process and department. They will inspect every flashlight and lighting products and ensure every product can work before shipped out.
Q3
May I print my own logo?
Yes, we can help you print the logo according to your requirements.
Q4
What is your lead time for production?
Typically, it takes 15 to 30 days after the order details are confirmed and deposit is received. The exact delivery time depends on the items and quantity of your order.
Q5
Are customized packaging options available?
Yes, we offer complete OEM support including customized color boxes, display packages, and customized manual designs according to your specifications.
Q6
Can I request a sample before placing a bulk order?
Yes, sample requests are welcome for quality evaluation. Please reach out to our service team for detailed information on sample arrangements.