Can I have a sample order?
Yes, sample orders to test and check quality are welcomed. Mixed samples are acceptable.
How about the lead time?
5-7 days for sample order, and 15-25 days for mass production orders based on order quantities.
Is it OK to print my logo on products or use custom brand cartons?
We provide professional OEM services to our customers. We can assist in making labels and custom color boxes according to your specific requirements.
How do I proceed with an order?
Firstly, please let us know your detailed requirements and application environment. Secondly, we will recommend suitable products and solutions according to your request. Thirdly, after confirming all details, we will send you the proforma invoice including all trade terms. Once payment is made, we begin production and arrange shipment.
How do you handle defective products?
All of our products are manufactured under a strict quality control system, resulting in a defect rate of less than 0.2%. We offer a 3-year warranty. If any defect occurs during the warranty period, simply provide photos or video of the defect, and we will send replacements within a few days or include them with your next order.
Do you offer customization services for magnetic track lights?
Yes, we specialize in customization for recessed, surface, and suspended installation setups. We can customize track rail lengths, connector options, and system accessories to meet your specific project needs.
Quack Lamp
